PATIENT INFO

SquareOne Physio + Pilates + Exercise has a tiered pricing structure to reflect the qualifications and experience of our team and allow you to select the Physiotherapist that best suits your needs.

Tiered Physio information

Tier 1 – Physiotherapist
Physiotherapy Bachelor or Graduate Entry Masters University qualifications

Tier 2 – Titled Physiotherapist
Classified as an expert Physiotherapist
Completed Post-Graduate Masters in Sports and/or Musculoskeletal Physiotherapy

Tier 3 – Practice Principals
More than 20 years of experience
Completed Post-Graduate Masters in Sports and/or Musculoskeletal Physiotherapy

IN-CLINIC PHYSIOTHERAPY

PERFORMANCE – CLINICAL STRENGTH AND CONDITIONING 

PERFORMANCE 1:1 SESSION

CLINICAL EXERCISE AND PILATES BASED REHAB 

CLINICAL EXERCISE SESSIONS

Clinical Exercise Kickstart package includes:
Clinical Exercise Assessment 60 mins
Clinical Exercise 1:1 60 mins session
Total price of Clinical exercise kickstart = $335 (a saving of $40)

RUNFORM PROGRAM

RunForm Kickstart Package:
1 x Run Assessment – 60 mins
2 x Run F/ups – 45 mins each
Total price of kickstart for all 3 sessions = $445 (a saving of $58)

TRIATHLON SCREENING PROGRAM

POINTE

Pointe Assessment Kickstarter package includes:
1 x Pointe Assessment 60 mins
2 x Pointe Follow Up Consult 30 mins
Total price of Pointe kickstart program = $380 (a saving of $53)

DANCE PROGRAM

Dance Assessment Kickstarter package includes:
1 x Dance Assessment 60 mins
2 x Dance Follow Up Consult 30 mins
Total price of Dance kickstart program = $380 (a saving of $53)

ROWING PROGRAM

Rowing Assessment Kickstarter package includes:
1 x Rowing Assessment 60 mins
2 x Rowing Follow Up Consult 30 mins
Total price of Rowing kickstart program = $380 (a saving of $53)

GLA:D PROGRAM

GLA:D package includes:
Assessment
Home exercise pack (slider, theraband x 2, bag)
12 classes (2 classes a week for 6 weeks is the recommendation)
A follow-up consult
Total price of GLA:D exercise package = $660 (a saving of $212)

LIVEWELL PROGRAM ASSESSMENTS

LIVEWELL EXERCISE SESSIONS

HOME VISITS

REMEDIAL MASSAGE

BIRTH PREP PROGRAM

Birth Prep package includes:
1 x Assessment 60 mins
2 x Follow Up Consult 30 mins + 1 x Follow Up Consult 45 mins
Total price of Birth Prep package = $585 (a saving of $121)

Our friendly Reception team or Physio team will be there to greet you on arriving at SquareOne. We will ask you to fill in a New Patient details form and then take you through to one of our private treatment rooms.

After discussing your problem/s with your Physiotherapist they will then usually get you to perform some movements and carry out some tests to help diagnose your injury.

The first consultation will also include treatment to get you started straight away on the path to recovery. This is often in the form of hands-on treatment and you may also be instructed in some exercises to carry out at home.

It is important to us that you fully understand your condition so we will provide as much education as possible throughout your consult. We will often send you accompanying videos you can watch at home.

Please arrive a few minutes early to complete some paperwork.

Please wear appropriate clothing to expose the area requiring treatment. We have shorts and gowns to borrow if required.

Please bring along any doctor’s referral letters, scan (MRI/CT/ultrasound) or x-ray results you have, and your private health insurance card so you can claim for your treatment on the spot.

Massage is an excellent was to relieve tired and sore muscles or even just relax. Many of our busy patients utilize this great service including our local athletes (and the SquareOne team themselves!)
If you have have an ongoing issue or are yet to understand the cause of your pain then it’s time to see a Physiotherapist. A Physiotherapist will assess your injured or painful area, present you with a provisional diagnosis and let you know how to resolve it. Massage may still be recommended as a treatment option along with anything else that will lead to a resolution of your symptoms.

Payment is required at the time of your appointment.  We accept cash, cheques, EFTPOS and credit card payments (including AMEX). You can claim your private health insurance refund on the spot using HICAPS, and only pay “the gap”.  NB: You must bring along your membership card.

Late cancellations and missed appointments exclude others from receiving treatment. Therefore, we request that if you are unable to make a consultation or class that you let us know as early as possible and at least 24 hours prior to your appointment. We have an answering machine for after hour’s messages.
In the event a late cancellation occurs classes will be invoiced at the full fee and a cancellation fee will be applied to consultations.
A missed appointment or class will incur the full treatment fee.

There is a huge variance between health funds and level of cover so it is best to ask your health fund what your level of cover provides. We can however provide you with an estimate via HICAPS if you present your card at one of our clinics.

Are telehealth consultations covered by private health funds?
Telehealth consults are covered for DVA, EPC and workcover.
Private health funds will cover telehealth consults from 12th April, with the following criteria:

• The customer is undergoing an existing course of treatment and the customer has seen the physiotherapist over the past six months, or
• For new patients, the tele-physiotherapy service has been recommended by their general practitioner or relevant medical specialist, and
• The primary condition being treated is one of:
• Post orthopaedic surgery rehabilitation (e.g. Total hip or knee replacement)
• Chronic musculoskeletal condition (e.g. osteoarthritis)
• Cardiac rehabilitation
• Pulmonary rehabilitation, or
• pelvic floor muscle training

If you have a chronic condition or illness, you may be eligible for a Medicare rebate for your physiotherapy treatment. Under the Government’s Chronic Disease Management scheme (formerly Enhanced Primary Care or EPC), certain individuals are entitled to a Medicare rebate for a total of five allied health provider visits each calendar year. Physiotherapy is among the services included in this scheme.
You will need to see your GP to see if you are eligible for this.

SquareOne Physio values your health and safety as our highest priority.

Last Update: 20/03/2023

It is no longer mandatory to self-isolate at home if you test positive to COVID-19. Despite these changes, it is still strongly recommended that people who are sick or have tested positive to COVID-19 stay at home until their symptoms have resolved.

Patients and team members are no longer required to wear a mask in the practice if they do not have respiratory symptoms, are not a close contact and/or have not tested positive to COVID-19 within the last 10 days.

Masks can be worn be either party if requested or if the patient or team member chooses.

We will continue to provide our services in a Covid safe way including:

• Hand sanitisers provided
• Applying appropriate social distancing within the practice where appropriate
• Cleaning and hygiene continue

ONGOING MEASURES

We are constantly updating our measures to help minimise the spread and appreciate your understanding and cooperation while we all work together to do so. We would like to reassure our patients that we are taking all possible measures to ensure the clinics are operating hygienically.

We will continue to practice the key principles of infection control including hand hygiene, cough etiquette and high cleaning standards. We will keep up to date with the Department of Health and NSW Health’s policies and developments.

All staff are required to declare their health status – we ask that patients extend the same courtesy prior to appointment. Please be mindful of any cold and flu symptoms and postpone treatment if any illness should be present.

We have provided hand sanitiser in rooms, in our rehab areas and at our front desk. Please make use of this on arrival and departure of the clinic.

We have removed all linen within the clinics to ensure all surfaces can be wiped down entirely. Please provide your own towel if you expect to be exercising.

As health professionals, our team operate using the highest hygiene standards and this includes continuous cleaning of the clinic environment.

It is our priority to keep you safe and well during this time.

SERVICES

As well as our normal services, we offer our services online to assist those who are staying at home. For more information on telehealth please visit our telehealth service page and/or the SquareOne CONNECT page on the website 

In-Clinic:

• Physiotherapy consultations
• 1:1 Clinical exercise sessions
• 1:1 Performance (S and C/ Gym rehab)
• Clinical exercise group sessions
• Clinical Pilates classes
• GLA:D classes
• LiveWELL classes
• Mums and Bubs classes
• Physiotherapy consultations

Private sessions – Telehealth – Conducted Via Zoom

• Telehealth Physiotherapy
• Telehealth Private Clinical Exercise Sessions
• Telehealth Performance Strength and Conditioning/ Gym Rehab Private sessions

Group sessions (interactive) – Conducted Via Zoom

• Virtual Clinical Exercise semi-private sessions (3 people) – individual program

Virtual timetable now on SquareOne App (search Mosman location) or website for Clinical Exercise clients. Access your Physio and continue to progress your goals with an individual program in a small group from your home.

SquareOneCONNECT – via a web portal

Our online community to access our Physio-led exercise programs – Library of pre-recorded exercise sessions designed by our Physios for you.